1. Shopping & Orders
Simply browse our collections, add your desired pieces to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.
Currently, our collections are released in limited editions and are not customizable. This ensures exclusivity and design integrity. You can book a visit to discuss this in detail.
No, you can check out as a guest. However, creating an account allows faster checkout, order tracking, and early access to new drops.
For questions related to ongoing claim cases, please reach out to our Claims Department:
Email: rma@ergocraft.com
Phone: +45 6915 6061
Opening Hours: Mo-Th 9-17, Fr 9-16
Since our collections are limited, stock updates in real time. If an item shows “Sold Out,” it is no longer available.
Yes, you can send in a request for cancellation at support@sanova.in. However, depending on the product our team will guide you for the same. After dispatch, modifications or cancellations are not possible.
Yes, though some variations in texture, finish, or color may occur due to the handcrafted nature of our pieces.
2. Shipping & Returns
We currently ship across India through reliable courier partners. However, Furnishings are shipped to specific regions for now to maintain quality and avoid damages.
Orders are processedand delivered within 5 days to 30 days based on the category of the product and also depending on your location.
Shipping costs (if any) are displayed at checkout before payment. Majority items do qualify for free shipping.
Yes, custom-made or made-to-order products, and items damaged after delivery, cannot be returned.e Content
Refunds are initiated within 7–10 business days after the returned product passes quality checks.
3. Product & Care
Yes, our collections are handcrafted in limited numbers, ensuring exclusivity and attention to detail.
We use high-quality woods, metals, and textiles sourced responsibly. Material details are listed on each product page.