Privacy Policy

Privacy Policy

Effective Date: 25th July
Website: www.sanova.in

At Sanova, your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or make a purchase.

1. Information We Collect

When you browse or shop on our website, we may collect the following:

  • Personal Details: Full name, email address, phone number, and shipping/billing address.

  • Payment Information: Processed securely via trusted gateways like Razorpay (we never store your card details).

  • Browsing Data: Pages visited, time spent, and other website usage data through cookies.

  • Account Data: If you create an account, login details and order history.

  • Optional Data: Social media login information (planned for future).

2. How We Use Your Information

We use the information collected to:

  • Process and deliver your orders.

  • Send you order confirmations, delivery updates, and support communications.

  • Respond to queries and provide customer service.

  • Improve our website experience through analytics.

  • Share promotional offers, newsletters, or updates (only if you opt-in).

We do not sell or rent your personal data to third-party advertisers.

3. How We Protect Your Information

  • Our website is SSL-encrypted for secure transactions.

  • Payments are handled exclusively by trusted third-party gateways like Razorpay.

  • Customer data is accessible only to authorized personnel under strict monitoring.

  • Regular audits are conducted to prevent unauthorized access or misuse.

4. Use of Cookies

Sanova uses cookies to enhance your experience. Cookies help us:

  • Remember your preferences.

  • Track how visitors use our site.

  • Personalize browsing and shopping journeys.

You can disable cookies in your browser settings, but certain features may not function properly.

5. Your Rights

You may request to:

  • Access your personal information.

  • Correct or update inaccurate details.

  • Request deletion of your personal data.

  • Unsubscribe from promotional communications at any time.

To exercise these rights, email us at support@sanova.in.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined here, or as required by law. Once no longer needed, data is securely deleted.

7. Third-Party Services

Sanova may link to third-party websites or services. Please note that we are not responsible for the privacy practices of those third parties.

8. Policy Updates

This Privacy Policy may be updated periodically as our business and services evolve. Any changes will be posted on this page with the revised date.

9. Contact Us

If you have any questions or concerns regarding this policy, please reach out:

📩 Email: sanovasocials@gmail.com
🌐 Website: www.sanova.in