Terms & Conditions

Effective Date: 25th July
Website: www.sanova.in

By accessing or purchasing from Sanova, you agree to the Terms & Conditions outlined below. Please read them carefully before making a purchase.

1. Products and Services

Sanova offers premium furniture, artificial plants, home décor accents, and lifestyle items.
Each collection is released in limited editions; once sold out, products may not be restocked.
Due to the handcrafted and natural nature of materials, slight variations in finish, texture, or color may occur. These are not defects but signs of authenticity.

Once an order is placed, you will receive an email confirmation.
Dispatch and tracking details will be shared once the product ships.
Sanova reserves the right to cancel orders due to stock unavailability, incorrect information, or unforeseen circumstances. Refunds (if applicable) will be processed within 7–10 business days.

Orders may be canceled within 24 hours of placement by contacting support@sanova.in.
Once an order has been processed or shipped, cancellations are not possible.

We currently ship across India through trusted courier partners.
Processing Time: 2–3 business days.
Delivery Time: 5–10 business days depending on the location.
Customers must provide accurate delivery details. Sanova is not liable for delays caused by incorrect addresses or courier issues.

Non-returnable items: Custom-made products, made-to-order items, and goods damaged post-delivery.
To initiate a return/exchange, contact sanovasocials@gmail.com with your order number and photos of the product.
Refunds (if approved) will be processed within 7–10 business days after quality checks.

Furniture (indoor use only): 6-month limited warranty covering manufacturing defects or transit damage (reported within 48 hours).
Artificial plants: 1-year warranty covering fading or material defects (not caused by mishandling).
Candles and décor accents: Covered only for breakage/damage during delivery (report within 48 hours).
Warranty does not cover normal wear and tear, misuse, or damage due to exposure to water, sunlight, or fire.

All content, including images, text, graphics, and designs on www.sanova.in, is the property of Sanova.
Unauthorized reproduction, modification, or distribution is strictly prohibited.

While we ensure high-quality products, Sanova is not liable for indirect, incidental, or consequential damages arising from the use of our website or products.
Liability, if any, is limited to the value of the purchased product.

These Terms & Conditions are governed by the laws of India. Any disputes shall fall under the jurisdiction of the courts in India.

For inquiries, assistance, or feedback, reach out to us:
📩 Email: sanovasocials@gmail.com
🌐 Website: www.sanova.in